Refund policy

Last updated: 07/09/2026

At AWAAM Streetwear, we want you to be happy with your purchase. If your order arrives damaged, defective, or otherwise qualifies for a return under this policy, we’ll work with you to resolve the issue fairly and efficiently.

1. Return Eligibility

To be eligible for a return, the product must generally:

• Be unused, unworn, unwashed, and in its original condition.
• Have all original tags, labels, and packaging intact, where applicable.
• Be returned within 2 days of delivery.
• Be accompanied by your order number or proof of purchase.

Products that have been worn, washed, altered, damaged after delivery, or otherwise used may not be eligible for return or exchange.

2. Return Timeframe

You must contact us within a day of receiving your order to request a return or exchange.

To initiate a return, email awaamstreetwear@gmail.com with:

• Your order number
• Product name
• Reason for the return
• Clear photographs/videos, if applicable

Our team will review your request and provide return instructions if your request is eligible.

3. Refunds

Once an approved return reaches us, the product may be inspected to confirm that it meets the return conditions.

If approved, your refund will be initiated within 3-5 days after the return has been approved.

Refunds will generally be issued to the original payment method. The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Any applicable shipping charges, payment processing charges, or other non-refundable fees will be handled according to the terms communicated at checkout.

4. Exchanges

If you need a different size or eligible replacement product, you may request an exchange within a day of delivery.

Exchanges are subject to:

• Product availability
• The product being unused, unworn, and unwashed
• The product meeting our return conditions

If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or with the wrong product, please contact us at awaamstreetwear@gmail.com within a day of delivery.

Please include your order number and clear photographs/videos showing the issue.

After reviewing the issue, we may offer:

• A replacement
• An exchange
• A refund
• Another appropriate resolution

Where the issue is confirmed to be our responsibility, we will provide instructions for the return or replacement.

For damaged packages, please notify us as soon as possible after delivery.

6. Non-Returnable Items

The following items are NON-RETURNABLE, unless they arrive damaged, defective, or incorrect:

• Products that have been worn or washed
• Products altered or customised at the customer's request
• Products damaged through misuse or improper care
• Gift cards, if applicable
  

7. Return Shipping Costs

For returns due to change of mind, incorrect size selection, or other customer-related reasons, return shipping will be:

PAID BY CUSTOMER

For products that are confirmed to be damaged, defective, or incorrectly supplied by AWAAM Streetwear, return shipping will be:

COVERED BY STORE

Any applicable shipping costs or deductions will be communicated before the return is processed.

8. Refund Exceptions

A refund may be refused or adjusted if a returned product:

• Does not meet the eligibility requirements.
• Shows signs of use, washing, alteration, or damage caused after delivery.
• Is returned after the permitted return period without an approved exception.
• Is missing required tags, packaging, or accessories where applicable.

If a return is not approved, we may contact you with the reason and explain whether the product can be returned to you.

9. Contact Us

For return, refund, or exchange requests, please contact:

AWAAM Streetwear
Email: awaamstreetwear@gmail.com
Phone/WhatsApp: +91 7558785670
Business Address: 821, Pawan Nagar, Nagpur

Return requests must be initiated through the email address.